365 Day Returns

We’ve been very thoughtful in every detail of the design and construction of our products to ensure that you’re totally satisfied with your purchase. We back our products with industry-leading warranties to ensure our customers can purchase with peace of mind. Within 365 days of delivery, we offer returns for the following collections that will incur a 20% return fee plus the cost of return shipping.  

365 Day Return Eligible Items

• Teak Collection
• Aluminum Collection
• Wicker Collection
• OuterStone® Collection
• Umbrella Collection
• Dining Collection
• Fire Pit Collection
• 1188 Rug Collection
• Blanket Collection 

 

Return Details

• We are only able to accept seating and soft goods returns on undamaged, unmodified products.
• We are only able to process refunds to the original source of payment.
• Partner products, items specifically not made by Outer but sold on this website, are not eligible for return.
• Discontinued and Open Box products are final sale and not eligible for return.

 

Return Process

To initiate a return, just email us at sales@sunscapeliving.com.  

Your merchandise will be inspected and the appropriate refunds will be issued. Exchanges are treated the same as returns. Our team takes great pride in working with our customers to ensure a quick and efficient resolution to any return request. 

Items not eligible for return: 

The Veranda Upholstered Collection is built to order and is only eligible for cancellation within three (3) business days from time of purchase. We will accept returns up to 14 days after delivery which will incur a 20% return fee.
 

Damages

If any damages or manufacturing defects are reported within 14 days of delivery, we will make it right.  

Please contact us at sales@sunscapeliving.com with photos and a description of the problem and we’ll work to get it resolved as quickly as possible. If we are unable to repair your seating, we will arrange a refund or exchange.