Ordering

Q: How do I place an order?
A: Browse our collections, add items to your cart, and complete checkout securely through our website.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours by contacting our support team.

Q: Can I trust buying online?
A: Absolutely. Sunscape Living is an authorized retailer for LuxCraft and Anderson Teak, backed by residential and commercial warranty.

Q: What if I order the wrong accessory?
A: Our product pages list compatible accessories with direct links. This ensures you select the right accessories the first time.

Q: How can I track my order?
A: Once your order is confirmed, you'll receive a tracking number via email. You can use it to monitor your shipment status directly on the carrier's portal.

Shipping

Q: Do I qualify for free shipping?
A: We offer free shipping on orders over $1000. This makes it easy to bundle your furniture and accessories for maximum value.

Q: How long does delivery take?
A: Standard delivery is 7–10 business days, depending on product availability and location.

Products

Q: Will this furniture fit my space?
A: Each product includes detailed dimensions in the Specifications tab. Measure your patio, porch, or deck before ordering to ensure the perfect fit.

Q: Are your products durable for outdoor use?
A: Yes, our collections feature teak, aluminum, polywood, and all-weather wicker designed for longevity.

Q: How do I choose the right color or cushion?
A: Our color swatches and bubble-style size options help you visualize choices. Cushions are tailored to specific models - check the Compatible Products section in the Specifications tab.

Q: Is assembly difficult?
A: No. Each product comes with clear assembly instructions. 

Payments

Q: What payment methods are accepted?
A: We accept major credit cards, PayPal, and Shopify Payments.

Q: Can I pay in installments?
A: Yes, installment options are available through Shopify’s payment partners.

Returns

Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for unused items in original packaging.

Q: How do I initiate a return?
A: Contact our support team with your order details, and we’ll provide return instructions.

Customer Support

Q: How can I reach customer service?
A: You can email us at support@sunscapeliving.com or call us at +1 (605) 501-5226.